Privacy Policy — 799ph Online Casino

1 Introduction

799ph ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and plays on the 799ph online gaming platform. This Privacy Policy describes how 799ph collects, uses, stores, shares, and protects personal information in connection with the operation of the 799ph platform.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It also reflects 799ph's obligations under PAGCOR regulatory requirements with respect to player data management and anti-money laundering record-keeping.

We encourage you to read this Privacy Policy carefully and in full. If you have questions about any part of this Policy, please contact our Data Protection Officer before proceeding with registration.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 799ph is the personal information controller in respect of all personal data collected through the 799ph platform. As the personal information controller, 799ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

3 Data We Collect

799ph collects personal data through several touchpoints — primarily during the registration process, during ongoing use of the platform, and through interactions with our customer support team. The categories of data we collect are described below.

3.1 Registration and Identity Data

When you create a 799ph account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Home address (province, city/municipality)

3.2 Identity Verification (KYC) Data

As required by PAGCOR regulations and Philippine anti-money laundering laws, 799ph collects and retains copies of identity documents submitted during the KYC verification process. These may include:

• Government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Proof of address documents (utility bill, bank statement, barangay certificate)
• Selfie photographs taken for liveness verification
• Payment method ownership documentation (GCash or PayMaya account screenshots)

3.3 Financial Transaction Data

When you make deposits or request withdrawals on 799ph, we collect and retain records of:

• Transaction amounts in Philippine Peso (₱)
• Payment method used (GCash, PayMaya, BPI, BDO, Metrobank)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

3.4 Gaming Activity Data

As part of normal platform operations and to comply with regulatory requirements, 799ph records:

• Game sessions played, including game type, duration, and outcomes
• Wager amounts and winnings per session
• Bonus activations and wagering progress
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical and Device Data

When you access the 799ph platform, our systems automatically collect certain technical information, including:

• IP address and approximate geolocation
• Browser type and version
• Device type, operating system, and screen resolution
• Session timestamps and page interaction logs
• Referral source (if applicable)

3.6 Communications Data

If you contact the 799ph support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution notes. This data is used for quality assurance and dispute resolution purposes.

4 How We Use Your Data

799ph uses your personal data for the specific, legitimate purposes described in this section. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 799ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, KYC documents, and financial transaction records is necessary for 799ph to perform its obligations under the Terms & Conditions you agreed to upon registration — specifically, to provide you with access to the gaming platform and to process your deposits and withdrawals.
• Legal Obligation: 799ph is legally required to collect and retain certain categories of personal data under PAGCOR licensing requirements and the Anti-Money Laundering Act (Republic Act No. 9160, as amended). This data processing cannot be refused or opted out of without affecting your ability to use the platform.
• Legitimate Interests: 799ph processes technical and gaming activity data on the basis of legitimate interests — specifically, to maintain platform security, prevent fraud, and improve the quality of services offered to players. We ensure that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where 799ph processes your data for purposes beyond those described above — such as sending marketing communications or sharing anonymized data for research — we will seek your explicit, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing

799ph does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared in the following limited circumstances only:

6.1 Service Providers

799ph engages third-party service providers to support the operation of the platform. These providers are classified as personal information processors under the DPA and are permitted to process your data only as instructed by 799ph, under written data processing agreements that require them to maintain appropriate security measures. Service provider categories include:

• KYC and identity verification technology providers
• Payment gateway and e-wallet integration partners (GCash, PayMaya, and banking partners)
• Game content providers whose software is integrated into the 799ph platform
• Cloud infrastructure and data hosting providers
• Customer support platform providers
• Fraud detection and cybersecurity service providers

6.2 Regulatory Authorities

799ph is required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request. Such disclosures are made strictly in accordance with applicable legal requirements and without your prior consent where the law so provides.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 799ph business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the registered email address prior to such a transfer and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.

7 Cookies and Tracking Technologies

The 799ph platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your session, and improve your experience. Below is a summary of the cookie categories used:

You can manage your cookie preferences through your browser settings. Note that disabling essential or functional cookies may impair your ability to access and use the 799ph platform. 799ph does not use cookies to track your activity on third-party websites.

8 Data Retention

799ph retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Gaming Activity Logs: Retained for five (5) years, or longer where required for regulatory audit purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the resulting anonymized dataset no longer constitutes personal data and is not subject to this Privacy Policy.

9 Data Security

799ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• TLS Encryption in Transit: All data transmitted between your device and the 799ph platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive personal data — including identity documents and payment information — is stored using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to 799ph personnel and authorized service providers who require it to perform their job functions. All access is logged and audited.
• Multi-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Regular Security Audits: 799ph conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach, 799ph will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, where required by the DPA.

10 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to exercise the following rights with respect to your personal data held by 799ph. All requests are processed free of charge and within fifteen (15) business days of receipt.

To exercise any of these rights, please contact the 799ph Data Protection Officer at [email protected]. Please include your full registered name and email address in your request so we can verify your identity before processing.

If you believe 799ph has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through official NPC channels.

11 Children's Privacy

The 799ph platform is strictly intended for individuals who are at least 21 years of age, as required by Philippine law governing online gaming. 799ph does not knowingly collect personal data from individuals under the age of 21.

If 799ph becomes aware that personal data has been collected from an individual under 21 years of age, such data will be immediately deleted and the associated account will be permanently closed. Any deposits made by underage individuals will be refunded to the original payment method after verification.

If you are a parent or guardian and believe that a minor in your care has registered on the 799ph platform, please contact our support team immediately at [email protected].

12 Cross-Border Data Transfers

Some of the third-party service providers engaged by 799ph — including game content providers, cloud infrastructure partners, and fraud detection services — may process personal data on servers located outside the Philippines. Where such cross-border data transfers occur, 799ph ensures that:

• The receiving country or organization provides an adequate level of data protection as recognized under the DPA and NPC guidelines.
• Appropriate contractual safeguards — such as standard data protection clauses — are in place between 799ph and the receiving party.
• The transfer is limited to the minimum data necessary for the service provider to perform their specific function.
• The transfer is disclosed in this Privacy Policy and, where required, your consent is obtained.

If you would like further information about the specific safeguards applied to cross-border transfers of your data, please contact our Data Protection Officer.

13 Changes to This Privacy Policy

799ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. When material changes are made, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Notify registered players via their registered email address at least seven (7) days before the changes take effect, where technically practicable.
• Display a prominent notice on the 799ph platform alerting players to the updated Policy.

Your continued use of the 799ph platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any updates to this Policy, you have the right to close your account and request deletion of your personal data, subject to applicable legal retention requirements.

We recommend reviewing this Privacy Policy periodically to stay informed about how 799ph protects your personal data.

14 Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 799ph, please contact our Data Protection Officer using the details below. All communications are treated as confidential and responded to within fifteen (15) business days.

If you are not satisfied with 799ph's response to your privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines. The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.

For matters relating to your gaming account, bonus disputes, or general platform queries, please refer to our FAQ page or contact the 799ph support team directly via live chat.